A stubborn coloured stain, resistant to previous cleaning attempts by another company, posed a significant challenge for a customer. Frustrated by the inability to remove the stain, the customer sought an alternative after a competitor recommended Carpet Chemist due to our specialised guarantee on permanent stains.

We provided a quote and a written guarantee after the customer sent a photo of the stained area to Pete. Offering a cost-effective solution, their quote was hundreds of dollars cheaper than the alternative of replacing the entire carpet.

‍

Utilising our proprietary dye removal products, developed locally in New Zealand by Pete, we successfully restored the stained carpet. The customer, ecstatic with the results, paid promptly, and both parties were delighted with the outcome.

‍

This case showcases Carpet Chemist's expertise in colour repair, highlighting our ability to surpass competitors and provide an affordable alternative to carpet replacement.

‍

This success story underscores Carpet Chemist's commitment to offering tailored solutions, ensuring customers receive top-notch service even in challenging situations.